Contract Auditing
When you don't have the capacity or expertise in-house
Going beyond the audit checklist
Good auditors collect information from an auditee. But auditing excellence benefits the auditee as well as the audit client. Auditing excellence improves the auditee/audit-client relationship and, in the end, helps the patient as well.
But auditing excellence requires a lead auditor capable of maintaining a delicate balance between:
being unambiguous, clearly linking potential risk to the relevant audit criteria;
being pragmatic in what remediation can and should be done;
being respectful, thus creating a bubble of trust with the auditee.
When auditors can achieve this balance, they demonstrate the importance of the partnership that the audit client has with the auditee.
And in doing so, they create opportunities for dialogue that bring value to the auditee, which no checklist audit could ever hope to achieve.
Industry-recognized technical experts in their own right, the lead auditors of BlackTower Quality Group also excel in creating nonthreatening audit environments. These environments benefit the auditee as well as the audit client, and, therefore, the patient.
Contact us when you are ready to experience auditing excellence with your contract auditing needs.
“I appreciate how you engaged and encouraged my team. It’s refreshing to see an auditor who respects the people he interviews.”
“This was a tough audit but we learned a lot … and I already have ideas about how we can improve.”
“Before your audit two years ago, I convinced myself that nothing you said would make us change how we did things.… I was wrong. We took your report seriously and made significant changes. Since then our customers have all commented on the improved quality…. So, how can we make the same amount of progress over the next two years?”